Refund policy

Return, Refund, and Order Issue Policy

At Krafted, every order is handled with care and attention to detail. Because many of our products are personalized or made specifically for each customer, we encourage you to review all order details, specifications, quantities, sizes, materials, spelling, and approved designs carefully before confirming your order.

Custom and Personalized Orders

Custom and personalized products cannot be returned, exchanged, or refunded due to a change of mind, incorrect information supplied by the customer, or dissatisfaction with details that were included in an approved design, proof, or order specification.

Once an order has been confirmed or production has started, it cannot be cancelled or modified unless Krafted agrees otherwise.

This includes, but is not limited to:

Custom stickers and labels
Personalized stationery and gifts
Custom-printed products
Signage
Made-to-order items
Custom 3D-printed products
Products created using customer-supplied designs or specifications

Colors displayed on screens may differ slightly from the finished product because of differences in screen settings, materials, inks, and printing processes. Reasonable variations in color, positioning, cutting, texture, and finish that are normal to the selected production method are not considered defects.

Digital Products and Design Files

Digital products, downloadable files, design services, and final digital artwork cannot be returned or refunded once they have been delivered, downloaded, accessed, or approved.

Refunds will not be issued when:

The customer changes their mind
The customer purchases the wrong file or format
The customer does not have compatible software or equipment
The customer no longer needs the product
The issue results from information, instructions, or files supplied by the customer

If a file is corrupted, inaccessible, incomplete, or different from what was ordered, please contact Customer Service so we can investigate and provide an appropriate solution.

Other Products

Returns, exchanges, and refunds are not accepted for change-of-mind purchases or products ordered incorrectly by the customer.

Please review the product description, dimensions, materials, compatibility, and other specifications before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, has a manufacturing defect, or does not match the confirmed order specifications, please call Krafted Customer Service as soon as reasonably possible after receiving it.

Customer Service: hello@kraftedph.com

Please keep the product and its original packaging. Our team may request:

Your name and order number
A description of the issue
Clear photos or videos of the product
Photos of the packaging and shipping label
A copy of the approved proof or order details, when applicable

Do not discard, alter, use, repair, or return the product without instructions from our team. Items sent back without prior authorization may not be accepted.

After reviewing the concern, Krafted may provide an appropriate remedy, such as repair, correction, reprinting, replacement, or refund, depending on the circumstances and applicable Philippine consumer law.

Issues Not Covered

Krafted may decline a return, replacement, reprint, or refund when the issue results from:

A change of mind
Incorrect details, measurements, spelling, files, or instructions supplied by the customer
A design or proof approved by the customer
Normal wear and tear
Improper use, storage, installation, or handling
Accidental damage after delivery
Unauthorized alterations or repairs
Minor production variations that are normal for the selected material or process
Delays or damage caused by circumstances outside Krafted’s reasonable control, subject to applicable law

Shipping Damage

If a package appears damaged upon delivery, document its condition before opening it. Take clear photos or videos of the outer packaging, shipping label, internal packaging, and affected products.

Call Customer Service promptly so our team can assess the concern and coordinate the appropriate next steps.

Return Authorization

Products should not be returned without prior approval from Krafted Customer Service. If a return is necessary, our team will provide instructions regarding the return method, destination, and any required documentation.

Krafted is not responsible for products returned without authorization or sent to an incorrect address.

Consumer Rights

Nothing in this policy limits or excludes any right or remedy that cannot legally be waived under the Consumer Act of the Philippines or other applicable laws.